GPSNR Grievance Mechanism: Call for Comments

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During the September 2020 General Assembly, GPSNR members voted to allow the Executive Committee to move forward with designing and implementing a Grievance Mechanism, as outlined in a revision to the statutes. The GPSNR Grievance Mechanism is a non-legal system established for stakeholders to express concerns they have about a GPSNR member or the GPSNR Secretariat and find optimal ways to resolve disputes. This Mechanism is distinct from the Grievance Mechanisms that ordinary company members are required to establish and maintain, and should be used in the event that the company’s mechanism has not successfully resolved the complaints raised.

Membership Survey

GPSNR members are invited to comment on the proposed Grievance Mechanism by providing their responses via a survey. The survey will be open until 29 January 2021, after which the results will be compiled and reviewed.

Members Webinar

There will be an informational webinar on 14 January 2021 at 8pm (Singapore time) during which the members developing the Grievance Mechanism will share more details about the mechanism and conduct a Q&A session.

GPSNR members may download materials related to the GPSNR Grievance Mechanism, take the survey and register for the webinar using the links provided in the Members Portal.

More To Explore

Members

GPSNR Company Self Assessment Form: Aligning Your Company’s Policy with the GPSNR Policy Framework

The Policy Framework was approved and adopted via a membership vote at the 2nd GPSNR General Assembly on 23 September. As part of the resolution, companies were given 6 months to align their public policies to include all the components of GPSNR’s Policy Framework, with the possibility of two extensions if evidence of progress is shown. Based on this timeline, companies will have until 23 March 2021 to submit their public policies for evaluation by GPSNR’s Compliance Panel. Full instructions on how companies should submit their public policies and other public documents will be provided in early 2021. 

The Self Assessment Form is a tool designed to help companies evaluate and track the degree of alignment between their public policies and other public documents and GPSNR’s Policy Framework. Conducting a self-assessment using this form does not constitute GPSNR approval of a company’s policies, and companies should avoid making public claims about approval of the policies before final assessment by GPSNR. Compliance with this requirement can only be confirmed by the GPSNR Compliance Panel and this will only be possible after member companies submit to GPSNR their policies or other public documents that reflect conformance with GPSNR’s Policy Framework in March 2021.

A summary timeline of the company policy approval process is depicted below:

Compliance Panel

In early 2021, the Policy Toolbox and Implementation Guidance Working Group will share the terms of reference for the three members of the Compliance Panel. GPSNR members will then be invited to nominate individuals to serve on the Compliance Panel. An Extra-ordinary General Assembly will be called in February 2021 for GPSNR members to vote on the candidates and three candidates will be voted to form the Compliance Panel. The panel will then assess the policies submitted by GPSNR member companies and determine if they are in compliance with GPSNR’s Policy Framework. More details on this will be shared with members once they are available.

Click here to download the GPSNR Company Self Assessment Form

Shared Responsibility in Action: Goodyear and GM Support Smallholder Rubber in Indonesia

Indonesia is the world’s second-largest producer of natural rubber, a material vital to the global tire and automotive supply chain, which consumes more than 70% of global production. However, the country’s smallholder farmers, who produce the majority of this rubber, face mounting challenges, including aging tree stock, limited technical support, and decreasing participation from younger generations.

Figure. 1

To help address these structural issues, The Goodyear Tire & Rubber Company has supported the Smallholder GAP Coaching Project since its launch in 2022 under the Global Platform for Sustainable Natural Rubber (GPSNR). In its third phase (September 2024 to September 2025), Goodyear is joined by General Motors (GM) as a co-funder. As shown in Fig. 1, this phase has exceeded its target, reaching 2,767 smallholders in South Sumatra (target: 2,700).

 

Coaching the Next Generation

This project established participation targets of at least 40% women and 20% youth. By July 2025, these benchmarks were not only met but exceeded — 1,182 women (109%) and 791 youth (146%) have received coaching.

One of these youth participants is a 24-year-old farmer from South Sumatra who manages a 1.5-hectare rubber plot inherited from her family. Despite challenges, she continues to tap daily and maintain the farm herself. Through the project, a farm assessment revealed previously undiagnosed leaf disease. With targeted support, she learned to identify early symptoms, adopt better tapping practices, and implement yield-improving interventions.

 

Planting for the Future, Earning in the Present

 In Musi Rawas, the project’s sole demonstration plot highlights how regenerative practices can offer both environmental and economic benefits. The 0.25-hectare agroforestry site, managed by 54-year-old Subarni, was converted from a 33-year-old jungle rubber plot into a more productive and diversified system.

With support from the project implementation team, Subarni replanted 120 improved rubber clones and intercropped the land with bananas, peanuts, and durian. The peanuts alone are expected to yield approximately 150 kilograms every four months, beginning in July 2025 — a critical alternate source of income during the long replanting period.

“Normally, you wait years after replanting rubber before seeing any return,” he said. “Now, I see income while waiting too, and that gives me the motivation to keep going.”

Beyond immediate income, long-term investments like durian, a high-value crop locally known for its premium quality, reflect how smallholders are planning beyond subsistence. The demonstration plot now serves as a practical model for neighbouring farmers exploring integrated, sustainable rubber production.

 

Digital Tools for Real-World Change

Complementing in-person coaching is RubberWiki, a mobile app developed to extend learning beyond the field. As of July 2025, 549 farmers have been successfully onboarded, just over the initial target of 540.

The app offers training modules and real-time rubber price updates, which have proven especially valuable. “I check it almost every day,” said 40-year-old Partini, who uses it to monitor price fluctuations. Others, like 35-year-old Ari, revisit coaching content through the app in the evenings.

By offering flexible, on-demand learning, RubberWiki helps ensure that farmers can continue to build knowledge and confidence well after formal sessions have concluded.

 

A Model for Shared Industry Commitment

Goodyear has supported the GAP Coaching Project since its earliest days, recognizing that smallholders form the backbone of the global natural rubber value chain. In Phase 3, Goodyear invited General Motors to co-fund the initiative, reflecting a growing movement toward shared accountability across the supply chain.

“Smallholders are the foundation of the natural rubber industry,” said Chuan Heng, Associate Director, GOCPL Natural Rubber, Goodyear. “And, Goodyear, as part of GPSNR, engages in programs that support the natural rubber industry’s move towards a more sustainable supply chain.

General Motors’ contribution also highlights its broader commitment to responsible sourcing. By funding smallholder-centred programs like this, GM is helping to ensure that sustainability principles are embedded at the very beginning of the rubber lifecycle, where real transformation begins.

Together, Goodyear and GM have shown that when downstream actors work together, the impact is tangible: higher participation from women and youth, expanded access to digital tools, and better agronomic outcomes for thousands of smallholders.

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