The Dispute Resolution Mechanism
This system offers a structured, non-legal approach to complaints against the GPSNR secretariat or issues related to GPSNR procedures and sustainability initiatives.
The system aims to:
- resolve disputes and facilitate remedies by GPSNR if an individual, group, or GPSNR member, has been negatively affected by activities or operations of GPSNR;
- maintain the integrity, reputation, and transparency of GPSNR
- improve relationships between Parties and amicably work towards solutions through transparency, effective mediation, and fair outcomes.
Complaints are accepted from:
- GPSNR members and/or their employees;
- Third parties such as non-member companies, CSOs, trade unions, community groups or parties that have been officially appointed to represent a Complainant;
- Any individual or group that has potentially been impacted by the operations of GPSNR; or
- Any member of the public that has enough proximity to a complaint in order to be able to gather evidence required in the proceedings.
See more details about the Dispute Resolution System here.