(Closed) Request for Proposal – GPSNR Knowledge Sharing Platform (GPSNR-RFP-A02-016)

Introduction & Background

The Global Platform for Sustainable Natural Rubber (GPSNR) is an international multi-stakeholder, voluntary membership initiative seeking to lead improvements in the socioeconomic and environmental performance of the natural rubber value chain. Development of GPSNR was initiated by the CEOs of the World Business Council for Sustainable Development (WBCSD) Tire Industry Project (TIP) in 2019. Members of the platform include tire manufacturers, rubber suppliers and processors, vehicle makers and NGOs. Representatives from each of these stakeholder groups have contributed to the development of the Singapore-based platform and the wide-reaching set of priorities that define GPSNR strategy and objectives.

The GPSNR Secretariat and the GPSNR Capacity Building Working Group, through the GPSNR Knowledge Sharing Platform Task Force, are jointly overseeing the development and eventual operations and maintenance of a digital GPSNR Knowledge Sharing Platform.

This digital platform is envisaged to be an easily accessible, multi-lingual and expandable knowledge platform for smallholders and other actors based on quality-controlled information. Besides providing technical information on the latest sustainability best practices and Good Agricultural Practices, it will provide access to live market conditions on natural rubber such as prices on key exchanges, projected supply, and demand shifts, as well as overall global market developments. The digital platform will also incorporate communication functions such as live chat and forum with built-in translation tools to allow smallholders to share and communicate seamlessly across different countries. Another crucial aspect will be to safeguard data security and ownership.

GPSNR is seeking proposals to build the above digital platform in mobile application form, and to maintain the application for GPSNR for a trial period of 3-6 months. Details are provided below. 

Key Requirements for the Digital Platform

GPSNR has completed an initial Assessment of Status Quo and Evaluation of Knowledge Sharing Platforms for Rubber Smallholders. This included an extensive needs review of smallholders and other key players in the natural rubber value chain with regard to digital applications. Interested bidders can approach the GPSNR Secretariat for a copy of the Report.

The main target user of the platform are natural rubber smallholders and other players in the natural rubber value chain globally.

GPSNR is open to proposals based on the following:

• Adopting and adapting an existing platform that is already on the market and accessible to natural rubber smallholders in whatever capacity
  • In this option, the service provider of the existing platform should provide a template that can be adaptable to suit GPSNR’s stated requirements

• Developing a customised platform specifically for GPSNR and its requirements
  • The custom solution can be hosted and operated either on GPSNR’s IT infrastructure or by the app provider (i.e., delivered as a Software as a Service).

Based on the initial Status Quo Assessment Report, the Platform should have the following key characteristics:

1. Be an (expandable)multi-lingual open information exchange platform with the following language options:
   • Minimum from the start: Bahasa Indonesia, English
   • Ideally including: French, Thai
   • Expandable in the future: Khmer, Vietnamese, Sinhalese, Burmese, Spanish, Portuguese, Tamil
2. Host quality-controlled technical information on natural rubber issues that will be first reviewed and endorsed by GPSNR members
3. Be free-to-use and respecting users’ data privacy
4. Allow for easy access by smallholders using simple or commonly available tools such as smartphones
5. Data security and privacy to be safeguarded at all times
6.  The platform should be built such that it can be expanded or further customisable to incorporate more features in the future
7. System architecture and infrastructure: it should be possible to use the app via the iOS and Android app system

Building on the above, the Platform should be able to host, at minimum, the following content and functions (multi-lingual):

1. Daily natural rubber prices, automated to reflect live updates based on local, regional and global prices
2. Information on local or global sustainability best practices, in the most accessible digital formats (pdf, video, ppt, text, etc.)
3. Information on Good Agricultural Practices, in the most accessible digital formats (pdf, video, ppt, text, etc.)
4. Marketplace (for natural rubber products / agricultural products)
5. Forum / chat / helpline for smallholders to discuss news or other issues and exchange experiences and best practices

Platform developers are welcomed to recommend other essential features or functions based on their technical and user experience expertise.

Deliverables

By the end of the project, the consultant should have completed the following:

Phase 1: Preparatory Recommendations

1. Recommend detailed technical requirements for the digital platform or application, including requirements for data security, ownership, back-office administration, documentation, support, maintenance and performance criteria
2. Prepare screen designs prior to software development
3. Engage with preliminary pilot calls with smallholders to gather further feedback and inputs
4. The above to be reviewed in discussions with the GPSNR Capacity Building Working Group

Phase 2: Software Development

1. Build the digital platform in line with the stated requirements, either by adopting an existing digital platform, or developing a customised platform or application for GPSNR
2. Continuous review with the GPSNR Capacity Building Working Group

Minimum viable product (MVP)

• A final graphic design and user interface is apparent.
• The core functions can be used and demonstrated.
• Initial content has been input.

• Final graphic design and user interface have been applied.
• All functions can be used.
• All content has been input.

Phase 3: Platform Pilot Period

1. Maintain the platform for a trial period of 3-6 months
   • exact costs and timeframe to be proposed, considering manpower, technical, licensing etc. needs
2. Work with GPSNR to engage in continuous user and quality assurance tests and feedback to further refine the digital platform or application as required

Submission Guidelines & Requirements

The following submission guidelines & requirements apply to this Request for Proposal:

1. A detailed technical proposal must be provided. This technical proposal must provide an overview of the proposed methodology for the three Phases of the project. In addition, the technical proposal should provide a proposed schedule and milestones, as applicable.         
2. A detailed price proposal must be provided. This price proposal should indicate the overall fixed price or expected price range for each Phase of the project, including daily rates and an estimated total number of days for each Phase of the project.        
3. Proposals will only be accepted from individuals or firms with experience relevant to this project. Examples of previous relevant work should be provided, as well as resumes of all key personnel performing the work.
4. Proposals must be signed by a representative that is authorised to commit the bidder’s company.

Project Timelines

Budget

The Platform is anticipating a total budget of up to 140,000 EUR for all three Phases of the project.

This figure could be adjusted based on bidders’ expert recommendations on costs and timeline, and reviewed based on the outcomes put forth following each Phase of the project.

Payment terms shall be:

• 60% at the signing of the contract
• 5% upon completion of Phase 1: Preparatory Recommendations
• 20% upon completion of Phase 2: Software Development
• 15% upon completion of Phase 3: Platform Pilot

Evaluation Factors

GPSNR will rate proposals based on the following factors:

1. Responsiveness to the requirements set forth in this RFP
2. Methodology for completing all three Phases of the project
3. Costs and expected timeline for all three Phases of the project
4. Technical expertise/experience, including team composition, past performance/experience

When evaluating bids, GPSNR may request for more information as part of a full due diligence to understand bidders’ technical and commercial background, assess potential conflicts of interests and independence vis-à-vis natural rubber smallholders and the wider agricultural sector, and level of competence for the project.

GPSNR reserves the right to award to the bidder that presents the best value to GPSNR as determined solely by GPSNR in its absolute discretion.

Digital Guidelines and Considerations

The consultant should commit to follow the guidelines specified in the Principles for Digital Development.

The principles of data protection legislation must be taken into account when processing personal data:

• The data must be processed lawfully (lawfulness)
• Data must only be processed if this is required and reasonable (fairness).
• The data must be processed transparently (transparency).
• The data must be processed for defined (time-limited), clear and legitimate purposes (earmarking).
• Only as much data as is required may be processed (data minimisation).
• Accuracy and currency must be ensured (data accuracy).
• The principle of integrity and confidentiality must be guaranteed through an appropriate level of protection (data security).

Webpage design consultancy

Background

At GPSNR, we bring together companies, smallholders, academia and civil society to transform the natural rubber supply chain into a sustainable, equitable and fair one.

Even though it was launched just in 2018, 50% of the world’s natural rubber demand already finds membership in GPSNR. This is only a small reflection of the amount of work that has taken place over the last three years.

Scope

To document important decisions and milestones and ensure institutional memory is well-recorded, GPSNR is seeking a User Interface/User experience consultant to design three web pages that record a timeline, GPSNR’s assurance roadmap and the structure and overview of its working groups.

Core tasks

Working closely with the GPSNR secretariat, the consultant will:

• Create and finalize three web-page mockups (wireframes, prototypes, and corresponding user interface components like templates, stylesheets, scripts, images, etc).
• Include four rounds of feedback for each mockup from the GPSNR secretariat and key stakeholders
• Integrate components in the CMS to allow review and testing, and make corresponding adjustments based on feedback received.
• Liaise with GPSNR’s CRM expert to ensure that the mockups are feasible for the GPSNR website
• Work closely with GPSNR’s Communications Manager on translating content into user oriented design

Terms

• The engagement will take place for a period of six weeks from 15 October to 26nd November 2021. Interim dates for wireframes and approvals will be mutually agreed upon after confirmation.

Necessary Competencies:

• Solid understanding of the concepts of user experience, user interface design principles and conceptual design.
• Expert knowledge in WordPress CMS and Elementor
• Knowledge of Bootstrap, jQuery and AngularJS, HTML, and Elementor Shortcodes
• Knowledge of industry-standard design tools such as Adobe Photoshop, Illustrator and Dreamweaver.
• Knowledge of WordPress Content Management System, particularly with respect to page template design, will be considered an asset.
• Eye for design and attention to detail are essential.

Submission Guidelines:

The following submission guidelines & requirements apply to this Request for Proposal:

• Proposals will only be accepted from individuals or firms with experience relevant to this project.
• Submissions must include
  1) a portfolio of previous work
  2) a paragraph describing how the consultant would approach such a project
  3) a financial proposal with a breakdown of how much each competent of the work would cost.
• Proposals must be signed by a representative that is authorized to commit to the bidder’s company.
• Proposals must be received by 4 October 2021 to be considered. Proposals should be submitted to bani.bains@gpsnr.org and stefano.savi@gpsnr.org for consideration.
• To receive a copy of the draft content, applicants can email bani.bains@gpsnr.org

RFP and Project Timelines

Budget

The Platform is anticipating that a total budget of no more than 6,000 Singapore Dollars (SGD) be allocated to this engagement.

Payment terms shall be:

20% at the signing of the contract

30% at the midpoint date to be agreed upon and memorialized in the contract based on the submitted work plan

50% on delivery of the final report

Evaluation Factors

GPSNR will rate proposals based on the following factors:

• Responsiveness to the requirements set forth in this Request for Proposals
• Relevant past performance / experience and / or any samples of past work
• Cost, including an assessment of total cost of ownership.
• Technical expertise/experience of bidder and the bidder’s staff

GPSNR reserves the right to award to the bidder that presents the best value to GPSNR as determined solely by GPSNR in its absolute discretion.