During the September 2020 General Assembly, GPSNR members voted to allow the Executive Committee to move forward with designing and implementing a Grievance Mechanism, as outlined in a revision to the statutes. The GPSNR Grievance Mechanism is a non-legal system established for stakeholders to express concerns they have about a GPSNR member or the GPSNR Secretariat and find optimal ways to resolve disputes. This Mechanism is distinct from the Grievance Mechanisms that ordinary company members are required to establish and maintain, and should be used in the event that the company’s mechanism has not successfully resolved the complaints raised.
Full details of the proposed GPSNR Grievance Mechanism and a list of related Frequently Asked Questions can be downloaded at the following links:
Proposed Grievance Mechanism Process
GPSNR members are invited to comment on the proposed Grievance Mechanism by providing their responses via a survey. The survey will be open until 29 January 2021, after which the results will be compiled and reviewed.
Click here to submit your comments on the proposed Grievance Mechanism
There will be an informational webinar on 14 January 2021 at 8pm (Singapore time) during which the members developing the Grievance Mechanism will share more details about the mechanism and conduct a Q&A session.
© 2022 All rights reserved
Global Platform for Sustainable Natural Rubber
