(CLOSED) Request for Proposal – Grievance Mechanism Review
Share This Post
The Global Platform for Sustainable Natural Rubber is an international, Multi-Stakeholder, voluntary membership initiative seeking to lead improvements in the socioeconomic and environmental performance of the natural rubber value chain. Development of the GPSNR was initiated by the CEOS of the World Business Council for Sustainable Development (WBCSD) Tire Industry Project (TIP) in 2018. Members of the platform include tire manufacturers, rubber suppliers and processors, vehicle makers and NGOs. Representatives from each of these stakeholder groups have contributed to the development of the Singapore-based platform and the wide-reaching set of priorities that will define strategy and objectives.
Through GPSNR’s Working Groups and the Executive Committee, the Platform is developing an Assurance Model that is intended to be credible and smoothly functioning. Underlying this Assurance Model, and to ensure its effective implementation, is the need for a mechanism by which Members and non-members may take grievances they have against a Member for non-conformance with the Platform’s requirements, which may arise from non-conformance with standards, the Code of Conduct, Conflict of Interest Policy, or other requirements of Members and allow those complainants to have their grievance be heard and resolved (“Grievance Mechanism”).
Under its authority and duty to create a Compliance System for the Platform under Section 10.d. of the Platform’s statutes, the Executive Committee seeks recommendations on the organization and process for such a Grievance Mechanism that allows for the intake, an initial, professionally mediated resolution process, and, finally, the process by which it is submitted to a formal Complaints Panel for resolution in the case that mediation does not work. That recommendation would be in accordance with the engagement outline below and based on a comparative study of best practices in grievance mechanisms for similar multi-stakeholder initiatives.
Understanding that the Platform is in its early stages, and therefore has limited resources, the recommendation should strive for a lean model while maintaining consistency with the policies of the Platform (e.g., Conflict of Interest Policy). Although lean, the Platform also recognizes the need for a process that is accessible, impartial, timely, transparent, and affords protections, such as anonymity, to the complainant (where needed). Developing the Grievance Mechanism is expected to be an iterative process.
The consultant is to develop, in consultation with the GPSNR Executive Committee and Secretariat, a Grievance Mechanism in the form of a process flowchart and a set of rules governing the process for receiving, assessing, processing, and escalating grievances through a series of steps to find an agreeable and just solution. The consultant should adhere to the following phased, iterative approach:
Phase I – Comparative Review of Grievance Mechanisms for Similar Multi-Stakeholder Initiatives
Phase II – Process Flowchart/Outline
Phase III – Final Recommendation
The following submission guidelines & requirements apply to this Request for Proposal:
Proposals will only be accepted from individuals or firms with experience relevant to this project.
Examples of previous relevant work should be provided as well.
A technical proposal must be provided that is not more than 4 pages. This technical proposal must provide an overview of the proposed solution as well as resumes of all key personnel performing the work. In addition, the technical proposal should provide a proposed schedule and milestones, as applicable.
A price proposal must be provided that is not more than 1 pages. This price proposal should indicate the overall fixed price for the project as well as hourly rates and an estimated total number of days.
Proposals must be signed by a representative that is authorized to commit bidder’s company.
Proposals must be received prior to the 13th of December to be considered. Proposals should be submitted to stefano.savi@gpsnr.org for consideration.
GPSNR anticipates shortlisting at least two individuals or firms to have more in-depth discussions with and will make an award to one of these “down-selected” individuals or firms.
GPSNR reserves the right to amend the scope and budget of this RFP in order to get the most suitable consultant for each topic.
The Global Platform for Sustainable Natural Rubber (GPSNR) is an international, multi-stakeholder, voluntary membership initiative seeking to lead improvements in the socioeconomic and environmental performance of the natural rubber value chain. Members of the platform include tire manufacturers, rubber suppliers and processors, vehicle makers and NGOs. Representatives from each of these stakeholder groups have contributed to the development of the Singapore-based platform and the wide-reaching set of priorities that will define strategy and objectives.
In 2023, the GPSNR’s Risk assessment subgroup commissioned Assurance Services International (ASI) to create a risk tool that would allow GPSNR to classify risk across different geographies and scales. ASI has completed the tool and it is available at this link (not for wider distribution, only provided as a reference for this RFP). The role of this consultancy will be to fill in this tool using the most relevant and up-to-date information.
The risks that are assessed by the tool are Child Labour, Forced Labour, Freedom of Association, Health and Safety, Working Hours, Wages, Land and Community Rights, Deforestation, HCV, Fire, and Peat. The tool also includes the different risk criteria to be assessed and sources of information.
The Engagement
The GPSNR Secretariat is seeking a consultant to utilize the risk tool and complete risk assessments for 20 countries across all 11 risks. The consultant will be expected to complete the tool template at the country level for each of the 20 countries. Assessments at the regional or farm level are not required. The risk assessment scope should be limited to the natural rubber supply chain. The consultant is not required to propose mitigation measures for this exercise and risks should be assessed as-is (without factoring in any mitigating actions).
The consultant should list any additional sources of evidence and also include justification for each risk’s classification. The consultant should reference existing studies where possible and is strongly encouraged to consider previously commissioned GPSNR studies (such as the Environmental Risk Study and Social Risk Study both of which provide risk information pertaining to the Natural Rubber Supply Chain).
We require risk assessments to be conducted for:
Brazil
Cambodia
Cameroon
China
Colombia
Ghana
Guinea
Guatemala
India
Indonesia
Ivory Coast
Liberia
Malaysia
Mexico
Myanmar
Nigeria
Philippines
Sri Lanka
Thailand
Vietnam
While this is intended to be a desk-based exercise, consultants who are able to consider the perspectives of indigenous peoples and local communities will be looked upon favourably for this tender.
Consultants may propose focusing on a subset of countries from this list for risk assessment. In this scenario, consultants should specify which countries they would be covering.
After the first drafts are available, the platform will conduct a 30-day consultation with members. This consultation with members will be facilitated by the Secretariat. Consultants should factor in the need to review and respond to members feedback after the consultation period and provide the Secretariat with a complete list of feedback, together with the consultant’s response to each piece of feedback received. At the same time, the consultants should also review the first draft based on the feedback review.
The second version of risk assessment will be considered final, and acceptance of this version will mark the conclusion of this engagement.
Proposal Format and Contents
The proposal should include the following:
Workplan that outlines a timeline and key stages of work, with a focus on the amount of time needed for the initial drafting phase and for the review of and response to members’ feedback. Consultants should ensure that there is sufficient time allocated for reviewing and responding to feedback.
Budget with a breakdown of costs
Description of past work and technical expertise that is relevant to this RFP
List of project team members with their roles in the project and associated qualifications and expertise.
(If applicable) A list of IPLC groups that the consultant is familiar with and would engage for this project if selected.
Submission Guidelines & Requirements
The following submission guidelines & requirements apply to this Request for Proposal:
Proposals will only be accepted from individuals or firms with experience relevant to this project.
Examples of previous relevant work should be provided as well.
A technical proposal must be provided that is not more than 4 pages. This technical proposal must provide an overview of the proposed solution as well as resumes of all key personnel performing the work. In addition, the technical proposal should provide a proposed schedule and milestones, as applicable.
A price proposal must be provided that is not more than 1 pages. This price proposal should indicate the overall fixed price for the project and may include a breakdown of costs if consultants consider it relevant.
Proposals must be signed by a representative that is authorized to commit bidder’s company.
Proposals must be received prior to the 9th of May to be considered. Proposals should be submitted to aidan@gpsnr.org for consideration.
GPSNR reserves the right to amend the scope and budget of this RFP in order to get the most suitable consultant for each topic.
Bidders must ensure that all external personnel involved in preparing and executing this proposal are under exclusive agreements specific to this RFP. These agreements must obligate the external personnel to exclusively dedicate their services to the bidder’s proposal, prohibiting their engagement in any other proposals for the same RFP. This measure is to maintain the integrity of the bidding process and prevent conflicts of interest.
Award of this project is subject to confirmation of financing from GPSNR members.
Project Timelines
Proposals submitted by consultant to aidan@gpsnr.org
9th May 2024
Contract Award
6th June 2024
Drafting and delivery of first draft of risk assessments
Timeline to be proposed by consultants
Members consultation
30 day period starting from delivery of first draft
Review of risk assessments, compilation of responses to feedback, and delivery of final risk assessments.
Timeline to be proposed by consultants
Budget
The Platform invites consultants to submit a competitive price proposal, the proposed budget will be factored into selection of the consultant.
Payment terms shall be:
20% at the signing of the contract
30% at the delivery and acceptance by the Secretariat of the first risk assessment
50% on delivery and acceptance by the Secretariat of the finalized risk assessment and compiled responses to members’ feedback.
Evaluation Factors
GPSNR will rate proposals based on the following factors, in no particular order:
Responsiveness to the requirements set forth in this Request for Proposal
Relevant experience with risk assessment, including samples of work
Relevant experience with the natural rubber supply chain including the countries relevant to this RFP
Cost
Technical expertise/experience of bidder and bidder’s staff
The proposed timeline of work completion
GPSNR reserves the right to award to the bidder that presents the best value to GPSNR as determined solely by GPSNR in its absolute discretion.
Note: The award of this contract will only be considered complete upon securing full funding and completion of the contract signing.
The Global Platform for Sustainable Natural Rubber (GPSNR) is an international multi-stakeholder, voluntary membership initiative seeking to lead improvements in the socioeconomic and environmental performance of the natural rubber value chain. Development of GPSNR was initiated by the CEOs of the World Business Council for Sustainable Development (WBCSD) Tire Industry Project (TIP) in 2019. Members of the platform include tire manufacturers, rubber suppliers and processors, vehicle makers and NGOs. Representatives from each of these stakeholder groups have contributed to the development of the Singapore-based platform and the wide-reaching set of priorities that define GPSNR strategy and objectives.
The GPSNR Secretariat and the GPSNR Capacity Building Working Group, through the GPSNR Knowledge Sharing Platform Task Force, are jointly overseeing the development and eventual operations and maintenance of a digital GPSNR Knowledge Sharing Platform.
This digital platform is envisaged to be an easily accessible, multi-lingual and expandable knowledge platform for smallholders and other actors based on quality-controlled information. Besides providing technical information on the latest sustainability best practices and Good Agricultural Practices, it will provide access to live market conditions on natural rubber such as prices on key exchanges, projected supply, and demand shifts, as well as overall global market developments. The digital platform will also incorporate communication functions such as live chat and forum with built-in translation tools to allow smallholders to share and communicate seamlessly across different countries. Another crucial aspect will be to safeguard data security and ownership.
GPSNR is seeking proposals to build the above digital platform in mobile application form, and to maintain the application for GPSNR for a trial period of 3-6 months. Details are provided below.
Key Requirements for the Digital Platform
GPSNR has completed an initial Assessment of Status Quo and Evaluation of Knowledge Sharing Platforms for Rubber Smallholders. This included an extensive needs review of smallholders and other key players in the natural rubber value chain with regard to digital applications. Interested bidders can approach the GPSNR Secretariat for a copy of the Report.
The main target user of the platform are natural rubber smallholders and other players in the natural rubber value chain globally.
GPSNR is open to proposals based on the following:
Adopting and adapting an existing platform that is already on the market and accessible to natural rubber smallholders in whatever capacity
In this option, the service provider of the existing platform should provide a template that can be adaptable to suit GPSNR’s stated requirements
Developing a customised platform specifically for GPSNR and its requirements
The custom solution can be hosted and operated either on GPSNR’s IT infrastructure or by the app provider (i.e., delivered as a Software as a Service).
Based on the initial Status Quo Assessment Report, the Platform should have the following key characteristics:
Be an (expandable)multi-lingual open information exchange platform with the following language options:
Minimum from the start: Bahasa Indonesia, English
Ideally including: French, Thai
Expandable in the future: Khmer, Vietnamese, Sinhalese, Burmese, Spanish, Portuguese, Tamil
Host quality-controlled technical information on natural rubber issues that will be first reviewed and endorsed by GPSNR members
Be free-to-use and respecting users’ data privacy
Allow for easy access by smallholders using simple or commonly available tools such as smartphones
Data security and privacy to be safeguarded at all times
The platform should be built such that it can be expanded or further customisable to incorporate more features in the future
System architecture and infrastructure: it should be possible to use the app via the iOS and Android app system
Building on the above, the Platform should be able to host, at minimum, the following content and functions (multi-lingual):
Daily natural rubber prices, automated to reflect live updates based on local, regional and global prices
Information on local or global sustainability best practices, in the most accessible digital formats (pdf, video, ppt, text, etc.)
Information on Good Agricultural Practices, in the most accessible digital formats (pdf, video, ppt, text, etc.)
Forum / chat / helpline for smallholders to discuss news or other issues and exchange experiences and best practices
Platform developers are welcomed to recommend other essential features or functions based on their technical and user experience expertise.
Deliverables
By the end of the project, the consultant should have completed the following:
Phase 1: Preparatory Recommendations
Recommend detailed technical requirements for the digital platform or application, including requirements for data security, ownership, back-office administration, documentation, support, maintenance and performance criteria
Prepare screen designs prior to software development
Engage with preliminary pilot calls with smallholders to gather further feedback and inputs
The above to be reviewed in discussions with the GPSNR Capacity Building Working Group
Phase 2: Software Development
Build the digital platform in line with the stated requirements, either by adopting an existing digital platform, or developing a customised platform or application for GPSNR
Continuous review with the GPSNR Capacity Building Working Group
Minimum viable product (MVP)
A final graphic design and user interface is apparent.
The core functions can be used and demonstrated.
Initial content has been input.
Beta version of the app
Final graphic design and user interface have been applied.
All functions can be used.
All content has been input.
Phase 3: Platform Pilot Period
Maintain the platform for a trial period of 3-6 months
exact costs and timeframe to be proposed, considering manpower, technical, licensing etc. needs
Work with GPSNR to engage in continuous user and quality assurance tests and feedback to further refine the digital platform or application as required
Submission Guidelines & Requirements
The following submission guidelines & requirements apply to this Request for Proposal:
A detailed technical proposal must be provided. This technical proposal must provide an overview of the proposed methodology for the three Phases of the project. In addition, the technical proposal should provide a proposed schedule and milestones, as applicable.
A detailed price proposal must be provided. This price proposal should indicate the overall fixed price or expected price range for each Phase of the project, including daily rates and an estimated total number of days for each Phase of the project.
Proposals will only be accepted from individuals or firms with experience relevant to this project. Examples of previous relevant work should be provided, as well as resumes of all key personnel performing the work.
Proposals must be signed by a representative that is authorised to commit the bidder’s company.
Project Timelines
Request for Proposal Issuance
29 August 2022
Proposal submitted by consultant to yeo.siyuan@gpsnr.org
26 September 2022
Selection of consultant / Notification to Unsuccessful Bidders
7 October 2022
Completion of Phase 1: Preparatory Recommendations
November 2022
Completion of Phase 2: Software Development
To be proposed by the bidder
Completion of Phase 3: Platform Pilot
To be proposed by the bidder
Pilot period should conclude no later than June 2023
The above timeline is open to further adjustments based on discussions with the consultant and GPSNR’s ongoing key milestones.
Budget
The Platform is anticipating a total budget of up to 140,000 EUR for all three Phases of the project.
This figure could be adjusted based on bidders’ expert recommendations on costs and timeline, and reviewed based on the outcomes put forth following each Phase of the project.
Payment terms shall be:
60% at the signing of the contract
5% upon completion of Phase 1: Preparatory Recommendations
20% upon completion of Phase 2: Software Development
15% upon completion of Phase 3: Platform Pilot
Evaluation Factors
GPSNR will rate proposals based on the following factors:
Responsiveness to the requirements set forth in this RFP
Methodology for completing all three Phases of the project
Costs and expected timeline for all three Phases of the project
Technical expertise/experience, including team composition, past performance/experience
When evaluating bids, GPSNR may request for more information as part of a full due diligence to understand bidders’ technical and commercial background, assess potential conflicts of interests and independence vis-à-vis natural rubber smallholders and the wider agricultural sector, and level of competence for the project.
GPSNR reserves the right to award to the bidder that presents the best value to GPSNR as determined solely by GPSNR in its absolute discretion.
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies. However you may visit Cookie Settings to provide a controlled consent.
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
Cookie
Duration
Description
cookielawinfo-checkbox-advertisement
1 year
Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional
11 months
The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
PHPSESSID
session
This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
viewed_cookie_policy
11 months
The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Cookie
Duration
Description
ac_enable_tracking
1 month
This cookie is set by Active Campaign to denote that traffic is enabled for the website.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Cookie
Duration
Description
_ga
2 years
The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_gtag_UA_139883466_1
1 minute
Set by Google to distinguish users.
_gid
1 day
Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
CONSENT
2 years
YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Cookie
Duration
Description
NID
6 months
NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads.
VISITOR_INFO1_LIVE
5 months 27 days
A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC
session
YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.