(CLOSED) Request for Proposal – Grievance Mechanism Review

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The Global Platform for Sustainable Natural Rubber is an international, Multi-Stakeholder, voluntary membership initiative seeking to lead improvements in the socioeconomic and environmental performance of the natural rubber value chain. Development of the GPSNR was initiated by the CEOS of the World Business Council for Sustainable Development (WBCSD) Tire Industry Project (TIP) in 2018. Members of the platform include tire manufacturers, rubber suppliers and processors, vehicle makers and NGOs. Representatives from each of these stakeholder groups have contributed to the development of the Singapore-based platform and the wide-reaching set of priorities that will define strategy and objectives.

Through GPSNR’s Working Groups and the Executive Committee, the Platform is developing an Assurance Model that is intended to be credible and smoothly functioning. Underlying this Assurance Model, and to ensure its effective implementation, is the need for a mechanism by which Members and non-members may take grievances they have against a Member for non-conformance with the Platform’s requirements, which may arise from non-conformance with standards, the Code of Conduct, Conflict of Interest Policy, or other requirements of Members and allow those complainants to have their grievance be heard and resolved (“Grievance Mechanism”).

Under its authority and duty to create a Compliance System for the Platform under Section 10.d. of the Platform’s statutes, the Executive Committee seeks recommendations on the organization and process for such a Grievance Mechanism that allows for the intake, an initial, professionally mediated resolution process, and, finally, the process by which it is submitted to a formal Complaints Panel for resolution in the case that mediation does not work. That recommendation would be in accordance with the engagement outline below and based on a comparative study of best practices in grievance mechanisms for similar multi-stakeholder initiatives.

Understanding that the Platform is in its early stages, and therefore has limited resources, the recommendation should strive for a lean model while maintaining consistency with the policies of the Platform (e.g., Conflict of Interest Policy). Although lean, the Platform also recognizes the need for a process that is accessible, impartial, timely, transparent, and affords protections, such as anonymity, to the complainant (where needed). Developing the Grievance Mechanism is expected to be an iterative process.

The consultant is to develop, in consultation with the GPSNR Executive Committee and Secretariat, a Grievance Mechanism in the form of a process flowchart and a set of rules governing the process for receiving, assessing, processing, and escalating grievances through a series of steps to find an agreeable and just solution. The consultant should adhere to the following phased, iterative approach:

  • Phase I – Comparative Review of Grievance Mechanisms for Similar Multi-Stakeholder Initiatives
  • Phase II – Process Flowchart/Outline
  • Phase III – Final Recommendation

The following submission guidelines & requirements apply to this Request for Proposal:

  1. Proposals will only be accepted from individuals or firms with experience relevant to this project.
  2. Examples of previous relevant work should be provided as well.
  3. A technical proposal must be provided that is not more than 4 pages. This technical proposal must provide an overview of the proposed solution as well as resumes of all key personnel performing the work. In addition, the technical proposal should provide a proposed schedule and milestones, as applicable.
  4. A price proposal must be provided that is not more than 1 pages. This price proposal should indicate the overall fixed price for the project as well as hourly rates and an estimated total number of days.
  5. Proposals must be signed by a representative that is authorized to commit bidder’s company.
  6. Proposals must be received prior to the 13th of December to be considered. Proposals should be submitted to stefano.savi@gpsnr.org for consideration.
  7. GPSNR anticipates shortlisting at least two individuals or firms to have more in-depth discussions with and will make an award to one of these “down-selected” individuals or firms.
  8. GPSNR reserves the right to amend the scope and budget of this RFP in order to get the most suitable consultant for each topic.

Download full Request for Proposal here

Attachement A -will be shared upon submission

Attachement B- will be shared upon submission

More To Explore

Request For Proposal – RFP-A03-039 – National Risk Assessments Request for Proposals

Introduction & Background

 

The Global Platform for Sustainable Natural Rubber (GPSNR) is an international, multi-stakeholder, voluntary membership initiative seeking to lead improvements in the socioeconomic and environmental performance of the natural rubber value chain. Members of the platform include tire manufacturers, rubber suppliers and processors, vehicle makers and NGOs. Representatives from each of these stakeholder groups have contributed to the development of the Singapore-based platform and the wide-reaching set of priorities that will define strategy and objectives.

In 2023, the GPSNR’s Risk assessment subgroup commissioned Assurance Services International (ASI) to create a risk tool that would allow GPSNR to classify risk across different geographies and scales. ASI has completed the tool and it is available at this link (not for wider distribution, only provided as a reference for this RFP). The role of this consultancy will be to fill in this tool using the most relevant and up-to-date information.

The risks that are assessed by the tool are Child Labour, Forced Labour, Freedom of Association, Health and Safety, Working Hours, Wages, Land and Community Rights, Deforestation, HCV, Fire, and Peat. The tool also includes the different risk criteria to be assessed and sources of information.

 

The Engagement

 

The GPSNR Secretariat is seeking a consultant to utilize the risk tool and complete risk assessments for 20 countries across all 11 risks. The consultant will be expected to complete the tool template at the country level for each of the 20 countries. Assessments at the regional or farm level are not required. The risk assessment scope should be limited to the natural rubber supply chain. The consultant is not required to propose mitigation measures for this exercise and risks should be assessed as-is (without factoring in any mitigating actions).

The consultant should list any additional sources of evidence and also include justification for each risk’s classification. The consultant should reference existing studies where possible and is strongly encouraged to consider previously commissioned GPSNR studies (such as the Environmental Risk Study and Social Risk Study both of which provide risk information pertaining to the Natural Rubber Supply Chain).

We require risk assessments to be conducted for:

  1. Brazil
  2. Cambodia
  3. Cameroon
  4. China
  5. Colombia
  6. Ghana
  7. Guinea
  8. Guatemala
  9. India
  10. Indonesia
  11. Ivory Coast
  12. Liberia
  13. Malaysia
  14. Mexico
  15. Myanmar
  16. Nigeria
  17. Philippines
  18. Sri Lanka
  19. Thailand
  20. Vietnam

While this is intended to be a desk-based exercise, consultants who are able to consider the perspectives of indigenous peoples and local communities will be looked upon favourably for this tender.

Consultants may propose focusing on a subset of countries from this list for risk assessment. In this scenario, consultants should specify which countries they would be covering. 

After the first drafts are available, the platform will conduct a 30-day consultation with members. This consultation with members will be facilitated by the Secretariat. Consultants should factor in the need to review and respond to members feedback after the consultation period and provide the Secretariat with a complete list of feedback, together with the consultant’s response to each piece of feedback received.  At the same time, the consultants should also review the first draft based on the feedback review.

The second version of risk assessment will be considered final, and acceptance of this version will mark the conclusion of this engagement.

 

Proposal Format and Contents

 

The proposal should include the following:

  1. Workplan that outlines a timeline and key stages of work, with a focus on the amount of time needed for the initial drafting phase and for the review of and response to members’ feedback. Consultants should ensure that there is sufficient time allocated for reviewing and responding to feedback.
  2. Budget with a breakdown of costs
  3. Description of past work and technical expertise that is relevant to this RFP
  4. List of project team members with their roles in the project and associated qualifications and expertise.
  5. (If applicable) A list of IPLC groups that the consultant is familiar with and would engage for this project if selected.

Submission Guidelines & Requirements

 

The following submission guidelines & requirements apply to this Request for Proposal:

  1. Proposals will only be accepted from individuals or firms with experience relevant to this project.
  2. Examples of previous relevant work should be provided as well.
  3. A technical proposal must be provided that is not more than 4 pages. This technical proposal must provide an overview of the proposed solution as well as resumes of all key personnel performing the work. In addition, the technical proposal should provide a proposed schedule and milestones, as applicable.
  4. A price proposal must be provided that is not more than 1 pages. This price proposal should indicate the overall fixed price for the project and may include a breakdown of costs if consultants consider it relevant.
  5. Proposals must be signed by a representative that is authorized to commit bidder’s company.
  6. Proposals must be received prior to the 9th of May to be considered. Proposals should be submitted to aidan@gpsnr.org for consideration.
  7. GPSNR reserves the right to amend the scope and budget of this RFP in order to get the most suitable consultant for each topic.
  8. Bidders must ensure that all external personnel involved in preparing and executing this proposal are under exclusive agreements specific to this RFP. These agreements must obligate the external personnel to exclusively dedicate their services to the bidder’s proposal, prohibiting their engagement in any other proposals for the same RFP. This measure is to maintain the integrity of the bidding process and prevent conflicts of interest.
  9. Award of this project is subject to confirmation of financing from GPSNR members.

 

Project Timelines

 

Proposals submitted by consultant to aidan@gpsnr.org

9th May 2024

Contract Award

6th June 2024

Drafting and delivery of first draft of risk assessments

Timeline to be proposed by consultants

Members consultation

30 day period starting from delivery of first draft

Review of risk assessments, compilation of responses to feedback, and delivery of final risk assessments.

Timeline to be proposed by consultants

 

Budget

 

The Platform invites consultants to submit a competitive price proposal, the proposed budget will be factored into selection of the consultant.

Payment terms shall be:

  • 20% at the signing of the contract
  • 30% at the delivery and acceptance by the Secretariat of the first risk assessment
  • 50% on delivery and acceptance by the Secretariat of the finalized risk assessment and compiled responses to members’ feedback.

 

Evaluation Factors

 

GPSNR will rate proposals based on the following factors, in no particular order:

  1. Responsiveness to the requirements set forth in this Request for Proposal
  2. Relevant experience with risk assessment, including samples of work
  3. Relevant experience with the natural rubber supply chain including the countries relevant to this RFP
  4. Cost
  5. Technical expertise/experience of bidder and bidder’s staff
  6. The proposed timeline of work completion

GPSNR reserves the right to award to the bidder that presents the best value to GPSNR as determined solely by GPSNR in its absolute discretion.

 

Note: The award of this contract will only be considered complete upon securing full funding and completion of the contract signing.


View RFP Document here

(Closed) Request For Proposal – GPSNR-RFP-A02-026-GPSNR Knowledge Sharing Platform: Digital Platform Development

Introduction & Background

The Global Platform for Sustainable Natural Rubber (GPSNR) is an international multi-stakeholder, voluntary membership initiative seeking to lead improvements in the socioeconomic and environmental performance of the natural rubber value chain. Development of GPSNR was initiated by the CEOs of the World Business Council for Sustainable Development (WBCSD) Tire Industry Project (TIP) in 2019. Members of the platform include tire manufacturers, rubber suppliers and processors, vehicle makers and NGOs. Representatives from each of these stakeholder groups have contributed to the development of the Singapore-based platform and the wide-reaching set of priorities that define GPSNR strategy and objectives.

The GPSNR Secretariat and the GPSNR Capacity Building Working Group, through the GPSNR Knowledge Sharing Platform Task Force, are jointly overseeing the development and eventual operations and maintenance of a digital GPSNR Knowledge Sharing Platform.

This digital platform is envisaged to be an easily accessible, multi-lingual and expandable knowledge platform for smallholders and other actors based on quality-controlled information. Besides providing technical information on the latest sustainability best practices and Good Agricultural Practices, it will provide access to live market conditions on natural rubber such as prices on key exchanges, projected supply, and demand shifts, as well as overall global market developments. The digital platform will also incorporate communication functions such as live chat and forum with built-in translation tools to allow smallholders to share and communicate seamlessly across different countries. Another crucial aspect will be to safeguard data security and ownership.

GPSNR is seeking proposals to build the above digital platform in mobile application form, and to maintain the application for GPSNR for a trial period of 3-6 months. Details are provided below. 

Key Requirements for the Digital Platform

GPSNR has completed an initial Assessment of Status Quo and Evaluation of Knowledge Sharing Platforms for Rubber Smallholders. This included an extensive needs review of smallholders and other key players in the natural rubber value chain with regard to digital applications. Interested bidders can approach the GPSNR Secretariat for a copy of the Report.

The main target user of the platform are natural rubber smallholders and other players in the natural rubber value chain globally.

GPSNR is open to proposals based on the following:

  • Adopting and adapting an existing platform that is already on the market and accessible to natural rubber smallholders in whatever capacity
    • In this option, the service provider of the existing platform should provide a template that can be adaptable to suit GPSNR’s stated requirements

  • Developing a customised platform specifically for GPSNR and its requirements
    • The custom solution can be hosted and operated either on GPSNR’s IT infrastructure or by the app provider (i.e., delivered as a Software as a Service).

Based on the initial Status Quo Assessment Report, the Platform should have the following key characteristics:

  1. Be an (expandable)multi-lingual open information exchange platform with the following language options:
    • Minimum from the start: Bahasa Indonesia, English
    • Ideally including: French, Thai
    • Expandable in the future: Khmer, Vietnamese, Sinhalese, Burmese, Spanish, Portuguese, Tamil
  2. Host quality-controlled technical information on natural rubber issues that will be first reviewed and endorsed by GPSNR members
  3. Be free-to-use and respecting users’ data privacy
  4. Allow for easy access by smallholders using simple or commonly available tools such as smartphones
  5. Data security and privacy to be safeguarded at all times
  6.  The platform should be built such that it can be expanded or further customisable to incorporate more features in the future
  7. System architecture and infrastructure: it should be possible to use the app via the iOS and Android app system

Building on the above, the Platform should be able to host, at minimum, the following content and functions (multi-lingual):

  1. Daily natural rubber prices, automated to reflect live updates based on local, regional and global prices
  2. Information on local or global sustainability best practices, in the most accessible digital formats (pdf, video, ppt, text, etc.)
  3. Information on Good Agricultural Practices, in the most accessible digital formats (pdf, video, ppt, text, etc.)
  4. Marketplace (for natural rubber products / agricultural products)
  5. Forum / chat / helpline for smallholders to discuss news or other issues and exchange experiences and best practices

Platform developers are welcomed to recommend other essential features or functions based on their technical and user experience expertise.

Deliverables

By the end of the project, the consultant should have completed the following:

Phase 1: Preparatory Recommendations

  1. Recommend detailed technical requirements for the digital platform or application, including requirements for data security, ownership, back-office administration, documentation, support, maintenance and performance criteria
  2. Prepare screen designs prior to software development
  3. Engage with preliminary pilot calls with smallholders to gather further feedback and inputs
  4. The above to be reviewed in discussions with the GPSNR Capacity Building Working Group

Phase 2: Software Development

  1. Build the digital platform in line with the stated requirements, either by adopting an existing digital platform, or developing a customised platform or application for GPSNR
  2. Continuous review with the GPSNR Capacity Building Working Group

Minimum viable product (MVP)

  • A final graphic design and user interface is apparent.
  • The core functions can be used and demonstrated.
  • Initial content has been input.

Beta version of the app

  • Final graphic design and user interface have been applied.
  • All functions can be used.
  • All content has been input.

Phase 3: Platform Pilot Period

  1. Maintain the platform for a trial period of 3-6 months
    • exact costs and timeframe to be proposed, considering manpower, technical, licensing etc. needs
  2. Work with GPSNR to engage in continuous user and quality assurance tests and feedback to further refine the digital platform or application as required

Submission Guidelines & Requirements

The following submission guidelines & requirements apply to this Request for Proposal:

  1. A detailed technical proposal must be provided. This technical proposal must provide an overview of the proposed methodology for the three Phases of the project. In addition, the technical proposal should provide a proposed schedule and milestones, as applicable.         
  2. A detailed price proposal must be provided. This price proposal should indicate the overall fixed price or expected price range for each Phase of the project, including daily rates and an estimated total number of days for each Phase of the project.        
  3. Proposals will only be accepted from individuals or firms with experience relevant to this project. Examples of previous relevant work should be provided, as well as resumes of all key personnel performing the work.
  4. Proposals must be signed by a representative that is authorised to commit the bidder’s company.

Project Timelines

Request for Proposal Issuance 29 August 2022
Proposal submitted by consultant to yeo.siyuan@gpsnr.org 26 September 2022
Selection of consultant / Notification to Unsuccessful Bidders 7 October 2022
Completion of Phase 1: Preparatory Recommendations November 2022
Completion of Phase 2: Software Development To be proposed by the bidder
Completion of Phase 3: Platform Pilot To be proposed by the bidder
 
Pilot period should conclude no later than June 2023
The above timeline is open to further adjustments based on discussions with the consultant and GPSNR’s ongoing key milestones.

Budget

The Platform is anticipating a total budget of up to 140,000 EUR for all three Phases of the project.

This figure could be adjusted based on bidders’ expert recommendations on costs and timeline, and reviewed based on the outcomes put forth following each Phase of the project.

Payment terms shall be:

  • 60% at the signing of the contract
  • 5% upon completion of Phase 1: Preparatory Recommendations
  • 20% upon completion of Phase 2: Software Development
  • 15% upon completion of Phase 3: Platform Pilot

Evaluation Factors

GPSNR will rate proposals based on the following factors:

  1. Responsiveness to the requirements set forth in this RFP
  2. Methodology for completing all three Phases of the project
  3. Costs and expected timeline for all three Phases of the project
  4. Technical expertise/experience, including team composition, past performance/experience

When evaluating bids, GPSNR may request for more information as part of a full due diligence to understand bidders’ technical and commercial background, assess potential conflicts of interests and independence vis-à-vis natural rubber smallholders and the wider agricultural sector, and level of competence for the project.

GPSNR reserves the right to award to the bidder that presents the best value to GPSNR as determined solely by GPSNR in its absolute discretion.

Digital Guidelines and Considerations

The consultant should commit to follow the guidelines specified in the Principles for Digital Development.

The principles of data protection legislation must be taken into account when processing personal data:

  • The data must be processed lawfully (lawfulness)
  • Data must only be processed if this is required and reasonable (fairness).
  • The data must be processed transparently (transparency).
  • The data must be processed for defined (time-limited), clear and legitimate purposes (earmarking).
  • Only as much data as is required may be processed (data minimisation).
  • Accuracy and currency must be ensured (data accuracy).
  • The principle of integrity and confidentiality must be guaranteed through an appropriate level of protection (data security).

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